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Shipping Policy

HandRollingTobacco.co.uk ships worldwide, however all customers are responsible to get his/her tobaccos into his/her country since tobacco laws vary from a country to another.

Directly Official Retailers
We are procuring all products directly and only from Official Importer and directly shipped use drop shipping service. Our headquarters in Montenegro and shipments are completed from Non-EU countries. So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.

Lowest Price Guaranteed
All tobaccos are duty free products which means that not paying any duties and taxes as we are located in and thanks to this we can provide you the top quality tobaccos for lowest price.

Shipping Costs
Shipping cost is always excluded from product price.
Shipping cost varies according to the weight of the order. You can check shipping cost in “cart page” or “checkout page” when you place an order.

Shipping Details
Shippings are being completed in a few days after you receive a payment confirmation e-mail.
Shipping time is 1-3 business days.
If we were out of stock at the time of payment for any reason, HandRollingTobacco.co.uk provides you two solutions;
* Waiting for product to arrive in stock
* Full refund

Shipping Types
International Registered Mail: International Registered Mail with tracking. It takes around 10-40 days for arrive to destination country.***
Express Mail Service: International Express Mail Service with tracking. It takes around 5-15 days for arrive to destination country.***

***PLEASE NOTE THAT;
Shipping period begins on the day order is dispatched.
“Arrive to destination country” states for entry to destination COUNTRY not to the BUYER. Because we cannot have any information about delivery time for local postal service as well as customs procedures.
HandRollingTobacco.co.uk cannot be responsible for long delays at customs. Please reach your customs office for delays caused by customs.

You will not be able to see the real-time movements of your parcel as these shipments are carried out by national post services (Not like FedEx, DHL and UPS).
For shipments with status “In-Transit” we will be waiting for reshipment until the status is updated. We cannot accept refund and reshipment requests for orders with status “In-Transit” before an update. Main reason for tracking status to remain at “In Transit” is, shipment is not being processed by the local customs office.

Tracking Number
Tracking numbers can be found in your account and in the shipping confirmation email.
You can also type your tracking number and check your order status from the following link;
HRT Tracking Page
17Track.net

Taxes & Duties
Cigarettes & tobaccos are subject to duty free products which means that not paying any duties and taxes as we are located in and thanks to this we can provide you the top quality tobaccos for lowest price. That’s the reason of our lower price than other sites.
Please be aware that your delivery may also be subject to customs duties and taxes, over which we have no control, and which MUST be borne by you.

If the customer refuses to pay taxes or duties for the order and returns it to us, return shipping fee and standard shipping fee will be charged within the order amount and the remaining amount will be refunded.

We are not responsible for paying any duties and taxes involved in the importation of customer’s order into customer country.
All customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.

Customs Declaration
We changed our shipment location (please check) so we should declare order asTobacco on the Customs Declarations, due to customs regulation in source country.
Orders will be declared as “Tembakau” it means Tobacco.
We can not declare your specials as “Gift, etc”). If you want it to be declared your special declare (We can not declare “Gift, etc”), please add it to the NOTE section when ordering on the checkout page.

If you don’t agree please do not place an order.
All customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.

Customs Issue
We cannot be held responsible for customs duties, taxes, seizure, delayed shipments or any further inconveniences caused by local customs for your tobacco orders.
All customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.

Flavored Tobaccos
Flavored tobaccos have been banned some countries. We do not take responsibility customs risk for your flavored tobacco orders.
Please obtain necessary information about local rules for flavored tobaccos before placing your order.

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