Frequently Asked Questions
We use two shipping methods;
Registered Mail–> International Registered Mail with tracking. It takes around 10-40 days for arrive to destination country.***
Express Mail Service–> International Express Mail Service with tracking. It takes around 5-15 days for arrive to destination country.***
***“Arrive to destination country” states for entry to destination COUNTRY not to the BUYER.
Please read Shipping Policy for the details;
Yes we do ship worldwide, however all customers are responsible to get his/her tobaccos into his/her country since tobacco laws vary from a country to another.
We are happy that our delivery rate is approximately 90%.
Our shipments arrive to destination country approx. within 3-5 business days (not delivery to Buyer). Because we cannot have any information about delivery time for local postal service as well as customs procedures.
Some local customs starts the customs clearance process late (10-40 days) and unfortunately we don’t know the reason.
Some shipments are processed with a delay and the delivery time may be extended up to 40 days.
So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
Please read our Shipping Policy for details.
LOWEST PRICE GUARANTEED
All tobaccos & cigarettes are subject to duty free which means that not paying any duties and taxes as we are located in and thanks to this we can provide you the top quality tobaccos for lowest price. That’s the reason of our lower price than other sites.
We support most of payment methods as below;
TAXES & DUTIES
All tobaccos & cigarettes are subject to duty free which means that not paying any duties and taxes as we are located in and thanks to this we can provide you the top quality tobaccos for lowest price. That’s the reason of our lower price than other sites.
Please be aware that your delivery may also be subject to customs duties and taxes, over which we have no control, and which MUST be borne by you.
So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
Please read our policies for details;
Shipping Policy
Terms&Conditions
DIRECTLY OFFICIAL IMPORTERS
We are procuring all products directly and only from Official Importer and directly shipped use drop shipping service.
Shipments are completed from Non-European countries.
So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
We are a part of Corona Group of Companies and have been working on tobacco market since 2010.
So you can always place an order on our website with safety.
PLEASE NOTE THAT
We changed our shipping location on March 2024..
So, due to customs regulation in the country of origin, we should declare orders as “Tembakau” which means that “Tobacco”.
We can not declare as “Gift or your specific declaration”.
If you don’t agree please do not place an order.
All customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
How long the order takes to delivery?
We are happy that our delivery rate is approximately 90%.
Our shipments arrive to destination country approx. within 3-5 business days (not delivery to Buyer). Because we cannot have any information about delivery time for local postal service as well as customs procedures.
Some local customs starts the customs clearance process late (10-40 days) and unfortunately we don’t know the reason.
Some shipments are processed with a delay and the delivery time may be extended up to 40 days.
So, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
Please read our Shipping Policy for details.
When will my order shipment tracking status will be updated!
Your order is arriving to destination customs within 3-5 days after dispatch from origin country.
BUT
You will not be seeing any update before UK Customs begins processing your order. At this step Royal Mail will not still be updated and that’s why you cannot see an update on tracking details.
First of all, you should know that your order is TOBACCO.
As we stated during the completion of your order on checkout section, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
SHIPMENT PROCESS FOR UK ORDERS
Step 1–> Orders arrive in UK within 1 day from the dispatched date.
Step 2–> There will be no updates by Royal Mail until they are processed by the UK customs because Royal Mail cannot know if the products have arrived in the country.
Step 3–> If the UK customs processes your order and clears customs;
• UK Customs begins processing your order and its cleared successfully (Package passes customs without any problem.) and handled to local transfer center for delivery to you (This period takes 5-40 days and depending on customs workload and speed. This period is completely beyond our control).
After clearance from customs Royal Mail is updated and you will be able to track your order. It will be delivered soon.
Step 4–> If your order does not pass through the UK customs;
• UK Customs begins processing your order, but it cannot pass (According to UK Customs law tax or some other situation might cause it).
If it is seizure at the customs, in such a case, your products will be confiscated and a letter will be sent to you by the Border Force. This period may be extended up to 60 days. Sometimes they don’t send a letter and we don’t know why.
In such a case, UK customs will not make any updates because your order has been seizure in customs and they will not forward this situation to Royal Mail. They have a ridiculous system, but it has nothing to do with us. Royal Mail cannot make any updates on its site, as no information is sent to Royal Mail. But that doesn’t mean your order is lost because all shipments are International Registered Mail.
In such a case, you need to contact the UK customs of your city.
Your order is arriving to destination customs within 3-5 days after dispatch from origin country.
BUT
You will not be seeing any update before Netherlands Customs begins processing your order. At this step PostNL will not still be updated and that’s why you cannot see an update on tracking details.
First of all, you should know that your order is TOBACCO.
As we stated during the completion of your order on checkout section, all customers must be aware of their local customs laws about purchasing online tobacco from overseas (non-EU) countries by post before place an order.
When Netherlands Customs begins processing your order there are two possibilities;
• Netherlands Customs begins processing your order and its cleared successfully (Package passes customs without any problem.) and handled to local transfer center for delivery to you (This period takes 5-40 days and depending on customs workload and speed. This period is completely beyond our control).
After clearance from customs PostNL is updated and you will be able to track your order. It will be delivered soon.
• Netherlands Customs begins processing your order, but it cannot pass (According to Netherlands Customs law tax or some other situation might cause it).
If this happens, your order tracking status will be updated as “Unsuccessful item delivery attempt“.
Netherlands Customs will contact you about your package.
For details you will need to contact your local customs administration.
Orders may also be subject to customs problems and some countries’ customs don’t accept tobacco products and mark as “Return to Sender. Item contains prohibited contents”. So your order will be rejected and returned. Please read Return Policy for details.
When we accept payment, we start to shipment process within 1 day.
So, if customer wants to cancel paid order should contact us via email before shipment.
Your request will be done asap.
Please note that;
If the customer does not contact within 1 day and order has been shipped, it cannot be cancelled.